Order Management

Processing Domestic Orders

  1. Log in to the Admin Dashboard.
  2. Go to the WooCommerce section.
  3. Select the Order to be processed.
  4. Review the Order.
  5. Click on "Print the PDF" button to download the Order PDF, and Print it.
  6. Click on "Generate Packages" in Order to get the UPS shipment label.
  7. Download and Print the UPS shipment Label.
  8. Set the order to Processing

Processing Domestic Orders video

Processing Worldwide orders

  1. Log in to the Admin Dashboard.
  2. Go to the WooCommerce section.
  3. Select the Order to be processed.
  4. Review the Order.
  5. Click on "Print the PDF" button to download the Order PDF, and Print it.
  6. Click on "Generate Packages" in Order to get the UPS shipment label.
  7. Click Calculate Shipping Cost in the UPS shipping Label section.
  8. Select the Shipping type and click on the "Confirm Shipment" button
  9. Download and Print the UPS shipment Label.
  10. Set the order to Processing

Processing Worldwide Orders video

Modifying the starting Sequence

  1. Go to the Manage Inventory section.
  2. Set the sequence for the current year, adjusted for the change.
  3. Click on Change Sequence

Modifying the starting Sequence video

Change the Tag Sequence

  1. Log in to the Admin Dashboard.
  2. Go to the WooCommerce section.
  3. Select the Order to be processed.
  4. Click on the Modify Sequence and change the product sequence (New Sequence Start and Quantity).
  5. Click Update to send the changes.
  6. Modify the Starting Sequence as described above to adjust for the change

Canceling an Order

  1. Log in to the Admin Dashboard.
  2. Go to the WooCommerce section.
  3. Select the Order to be processed.
  4. Change the status of the order to Canceled.
  5. Go to the Manage Inventory section.
  6. Set the sequence for the current year, adjusted for the change.
  7. Click on Change Sequence
  8. Modify the Starting Sequence as described above to adjust for the change

Canceling an Order video

Troubleshooting

Voiding a Shipment

Sometimes, the UPS connection fails to generate a label to be printed. The best course of action is to void the shipment and re-create it again.

  1. Log in to the Admin Dashboard.
  2. Go to the WooCommerce section.
  3. Select the Order to be processed.
  4. Click on Void Shipment on the UPS Shipment Label. In rare cases when this process fails, clear the browser cache and void it again.
  5. If troubleshooting, select the shipping method that is going to be used.
  6. Click on the Confirm Shipment button.

Voiding a Shipment video

Error Type: "Missing on Valid Ship to Name error code 120201"

The UPS Service has strict parameters on the amount of data that can be sent in order to generate the package. In cases where the user-added details are not adhering to the parameters, this error is displayed, and the package is not generated.

Character Limitations

FieldMaximum Length
Company Name35 characters
Name ( First Name + Last Name)35 characters
Phone Number15 characters
Email Address50 characters
Address Line 135 characters
Address Line 235 characters
City30 characters
Postal Code10 characters

Changing the Shipping Information

  1. Log in to the Admin Dashboard.
  2. Go to the WooCommerce section.
  3. Select the Order to be processed.
  4. Click on the Pensil Icon next to the Shipping Information.
  5. Change the affected fields.
  6. Click the Update button in order to save the changes.
  7. Generate the packages.

Changing the Shipping Information video

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